🔄 Log Processing Pipeline

Our advanced log processing pipeline automatically ingests logs from multiple sources, standardizes them using our Unified Data Model, and validates schema compliance in real-time.

🧠 Pattern Recognition

Advanced LLM agents analyze log patterns, detect anomalies, and identify relationships between events across your entire system architecture.

🔗 Graph Intelligence

Build comprehensive relationship maps between logs, code, and business context to understand the full impact of any issue.

⚡ Real-time Analysis

Get instant insights with sub-second query responses and real-time monitoring of your systems.

🏗️ Microservices Architecture

Built on a modern microservices architecture with containerized components that can be deployed independently and scaled based on demand.

🔒 Security First

Your critical application logs never leave your secure environment, eliminating sensitive data breaches.

📈 Auto-Scaling

Kubernetes-native auto-scaling ensures optimal performance during peak loads while minimizing costs during low usage periods.

🌐 Multi-Cloud Ready

Deploy on AWS, Azure, GCP, or on-premises. Our architecture is cloud-agnostic and portable across environments.

🗄️ Data Layer

• GraphRAG based relationships
• Cloud-native platforms for document storage
• Pinecone for vector search

🔄 Processing Layer

• Kafka/Flink for stream processing
• PySpark for distributed computing
• Agentic Frameworks
• Cloud-native service endpoints

🎨 Presentation Layer

• React.js frontend
• Node.js backend services
• RESTful API design
• Real-time WebSocket connections

⚙️ Infrastructure

• Kubernetes orchestration
• Docker containerization
• CI/CD pipelines
• Monitoring and alerting

🚀 Fast Deployment

Get up and running quickly with our proven deployment process and expert guidance.

🔒 Your Data, Your Control

Complete data sovereignty with on-premises deployment in your secure environment.

🛠️ Ongoing Partnership

Continuous support, updates, and optimization to maximize your ROI.

🎯 Our Mission

To revolutionize software troubleshooting by making it faster, smarter, and more intuitive through the power of AI and intelligent automation.

🔮 Our Vision

A world where software issues are resolved instantly, developers focus on building rather than debugging, and downtime becomes a thing of the past.

⚡ Speed

Reduce mean time to resolution from hours to minutes with automated pattern recognition and root cause analysis.

🎯 Accuracy

AI-powered insights eliminate guesswork and provide precise, actionable recommendations for issue resolution.

📈 Scale

Handle enterprise-scale log volumes and complex distributed architectures with ease.

🤝 Integration

Seamlessly integrate with your existing tools and workflows without disrupting your development process.

👨‍💼 Amit Vikram, Co-Founder

Amit Vikram is a co-founder of Proxiom.ai, bringing over 25 years of experience in technology and more than a decade of deep specialization in enterprise AI. Amit’s expertise spans the full AI lifecycle, including large language model (LLM) fine-tuning, retrieval-augmented generation (RAG), reinforcement learning from human feedback (RLHF), MLOps, AI agents, and robust cloud-based ML infrastructure. He has a proven track record of building end-to-end AI platforms, leading world-class engineering teams, and aligning technical innovation with strategic business goals. At Proxiom.ai, Amit combines friendly leadership with hands-on technical depth to help enterprises move from AI experimentation to real-world impact.

👨‍💼 Amit Saxena, Co-Founder

Amit Saxena brings over 24 years experience in Product & Technology at various bigTech firms like Meta, Microsoft, IBM. He successfully led several 0->1 products in both consumer and enterprise AI space.

📧 Email

amit.vikram@proxiom.ai
amit.saxena@proxiom.ai

🏢 Office

San Francisco, CA
Princeton, NJ
Remote-first company

💬 Support

24/7 chat support
Community forum
Documentation

🕒 30-Minute Demo

Personalized demonstration of Sootro's capabilities tailored to your specific use case and technical environment.

🔧 Technical Deep Dive

See how Sootro integrates with your existing tools and processes, including live examples with your data.

💼 Business Case

Understand the ROI and business impact of implementing Sootro in your organization.

📚 Getting Started

Quick start guide to get Sootro up and running in your environment within minutes.

• Installation guide
• Basic configuration
• First log ingestion
• Dashboard overview

🔧 Configuration

Detailed configuration options for customizing Sootro to your specific needs.

• Log format configuration
• Integration setup
• Alert configuration
• User management

🔌 Integrations

Step-by-step guides for integrating with popular tools and platforms.

• GitHub integration
• Jira connectivity
• Slack notifications
• Custom webhooks

🚀 API Reference

Complete API documentation with examples and SDKs for multiple languages.

• RESTful API endpoints
• Authentication
• Python SDK
• JavaScript SDK

🛠️ Troubleshooting

Common issues and solutions to help you resolve problems quickly.

• Common errors
• Performance tuning
• Log debugging
• Support resources

📖 Best Practices

Industry best practices and recommendations for optimal Sootro usage.

• Log structure guidelines
• Performance optimization
• Security recommendations
• Scaling strategies

💬 Live Chat

Get instant help from our support team during business hours.

• Real-time assistance
• Technical support
• Available 9 AM - 6 PM PST
• Average response: < 2 minutes

📧 Email Support

Submit detailed support requests and get comprehensive responses.

• 24/7 ticket submission
• Detailed technical help
• File attachments supported
• Response within 4 hours

🎓 Training

Comprehensive training programs to maximize your team's productivity.

• Onboarding sessions
• Advanced workshops
• Custom training
• Certification programs

🏆 Premium Support

Enterprise-level support with dedicated resources and SLA guarantees.

• Dedicated support manager
• 24/7 phone support
• SLA guarantees
• Priority escalation

❓ How quickly can I get started?

Most customers are up and running within 30 minutes. Our quick start guide and automated setup process make deployment straightforward.

❓ What log formats do you support?

Sootro supports all major log formats including JSON, syslog, Apache, Nginx, and custom formats. Our AI can automatically detect and parse most formats.

❓ How does pricing work?

Pricing is based on data volume processed and number of users. We offer flexible plans from small teams to large enterprises with volume discounts.

❓ Is my data secure?

Yes, we use enterprise-grade security including encryption at rest and in transit, SOC2 compliance, and optional on-premises deployment.